Super Game's Your Information
Completely secure and confidential

01Scope & applicability

This Privacy Policy Super Game (supergame.onl) applies to all users of our website and mobile app. By creating an account or using our services, you are deemed to have accepted this Privacy Policy.

We understand how sensitive your personal information is. That's why Super Game's privacy policy is written in plain, straightforward language — so you always know exactly what's being done with your data. We've kept things clear and simple, cutting through the complexity of legal jargon.

This policy was last updated in July 2026. Any future changes will be posted on this page, and members will be notified directly for significant updates.

02What Information We Collect

Super Game collects information in several ways. Full details are provided below:

Information you provide directly:

• Name, mobile number, and date of birth provided at registration.
• National ID or passport details collected for KYC verification.
• Your bKash, Nagad, or Rocket number used for payments.
• Contact details provided via support chat or email.

Automatically collected information:

• IP address and device type (Android/iOS).
• Browser or app version and operating system.
• A log of which pages you visited on the platform and how long you spent on them.
• Date and time of each login and logout.
• Betting and transaction history.

Summary of Data Collected:

03How Your Information Is Used

Super Game uses your information only for the following purposes:

• Account management: Login, password recovery, and profile management.
• Payment processing: Confirming deposits and withdrawals and preventing fraud.
• Customer Support: Understanding your issue and providing a resolution.
• Security: Detecting unusual logins or suspicious transactions.
• Legal obligations: Maintaining records as required to comply with applicable law.
• Service Improvement: Identifying and fixing issues across different parts of the platform.
• Personalized experience: Showing you relevant offers based on your preferences and activity.

Super game never shares your data with third parties for advertising purposes. Your information stays within our own platform.

04Data Sharing Policy

Super game does not sell your data. However, limited information is shared with trusted partners where necessary to deliver our services:

• Payment processors: Payment gateways such as bKash, Nagad, and Rocket — only the minimum data necessary to complete transactions.
• Identity verification service: Approved verification services for the KYC process.
• Technology service providers: Hosting & server services — these providers supply infrastructure only and do not use your data.
• Legal authorities: When required by a court order or a lawful request from law enforcement.

All partners are contractually bound to use your data only for the specified purpose and not to share it with any third party.

05Cookies & Tracking Technologies

The Super Game website and app use cookies and similar technologies to enhance your browsing experience and ensure the platform functions correctly.

Cookies used by Super Game:

• Essential Cookies: Login session management and security tokens — the site cannot function without these.
• Functional Cookies: To remember your language preference and device settings.
• Analytics cookies: Understanding which pages are used most — no personal data is included.

You can disable cookies through your browser settings. However, turning off essential cookies may cause some site features to stop working. The mobile app uses app storage instead of cookies, governed by the same rules.

06How Long Your Data Is Retained

Super Game does not retain your data beyond the necessary period. Retention duration depends on the type of data and applicable legal requirements:

• Account information: For as long as your account remains active. Up to 5 years after closure (as required by law).
• Transaction records: 5 years — retained to comply with anti-money laundering regulations.
• KYC documents: 5 years after account closure.
• Customer support chat: 2 years — for dispute resolution purposes.
• Login Log: 90 days — for security monitoring purposes.
• Marketing Preferences: Deleted as soon as you navigate away.

After the retention period, your data is automatically and securely deleted. You may also request early deletion at any time — however, certain data must be retained for a set period due to legal obligations.

07Your Rights

As a Super Game member, you have the following rights regarding your personal data:

• Right to Know: To find out what data we hold about you, send a request to support@supergame.onl.
• Right to rectification: If any of your details are incorrect, update them in your profile at any time or reach out to our support team.
• Right to Erasure: If you close your account and request data deletion, all information beyond what we are legally required to retain will be permanently removed.
• Right to Data Portability: You can request a copy of your betting history and account information.
• Right to object: You can opt out of marketing communications at any time.

To exercise any of these rights, email us directly at support@supergame.onl. We will respond within 30 days.

08Protection of Children's Privacy

Super Game strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal data from minors.

Age is verified at the point of registration. If it is subsequently found that a member is under 18, their account will be closed immediately and all collected data will be deleted.

09Technical Security Measures

Super Game uses multiple layers of security to protect your data:

• 256-Bit SSL Encryption: Military-grade encryption applied to all data transfers.
• AES-256 storage encryption: Sensitive data is stored in encrypted form.
• Two-factor authentication (2FA): OTP system for an extra layer of login security.
• Firewall & DDoS Protection: To protect our servers against external attacks.
• Regular security audits: Regular audits conducted by third-party security experts.
• Staff Training: Only authorized staff can access limited data.

That said, you also have a role to play. Use a strong password, never share it with anyone, and avoid logging in over public WiFi. If you notice anything unusual, contact support right away.

10Policy Updates & Contact Information

This privacy policy may be updated in line with changes to Super Game's business operations or legal requirements. Any changes will be reflected with a new date on this page, and members will be notified directly of any significant updates.

Continued use of Super Game after any changes take effect will be considered acceptance of the updated policy. If you do not agree with the new policy, you may request that your account be closed.

For any questions or requests regarding our Privacy Policy, please contact us:

• Email: support@supergame.onl
• Live Chat: Available 24/7 on the platform
• Response time: typically within 24 hours